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Customer Service Representative position opening

Customer Service Representative

The customer service representative is responsible for responding to telephone inquiries from dental office staff, subscribers, agents/brokers and employers through effective verbal and written communication as well as trouble shooting and resolving all types of dental claim inquiries.   Provides excellent service to customers regarding eligibility, benefits and claims.   

Responsibilities include:

Responds promptly and professionally to verbal and written inquiries from subscribers, dental office staff, agents/brokers and employer group representatives; Communicates eligibility, benefits and claims status and processing policy information; Will learn back-up functions in the following areas:  ACA plan processing, provider database maintenance, processing of orthodontia claims, group contracts, etc.; Assists with the processing of incoming mail and scanning; Recommend and actively participate in implementing improvements in workflow and processing; Completes special projects on time and with a high degree of quality; Creates and maintains team spirit; Represents Delta Dental of Wyoming in a professional manger both internally and externally; Maintains strict confidentiality.           

Qualified candidates for this position will have:

High school diploma or equivalent with two years of insurance business or related customer service inbound call center experience; strong customer service skills; excellent oral and written communications skills; ability to multi-task; ability to operate a computer keyboard, mouse and to handle other computer components; experience with MS Office suite applications, knowledge of insurance reimbursement practices, i.e. processing policies, deductibles, maximums, coordination of benefits (COB) and dental terminology.

ยท        Please submit resume and cover letter to Patricia Guzman no later than Thursday, August 21, 2014 at pguzman@deltadentalwy.org.

 

 

Health Care Reform

Delta Dental of Wyoming has entered into an agreement with CMS (Centers for Medicare & Medicaid Services) to provide dental coverage on Wyoming's Federal Health Care Marketplace.

To purchase Exchange Certified Individual or Small group (50 employees or less) Dental Plans, please contact our office at 800-735-3379 or 307-632-3313.    You can also visit our Health Care Reform  page for more information.